Import

What can i do if the goods are damaged or partially missing?

You should file a complaint immediately as soon as you notice that or within no later then 14 calendar days from the delivery date.

What can i do if the goods are partially or totally missing (number of packages)

The complaint should be sent 21 days after the date the goods are due to arrive.

What do I do if the goods arrive late in Bucharest?

If the goods are to arrive in Bucharest on the routes of any of the following companies: TAROM (RO), or Korean AIR (KE), you can contact:

TAROM Cargo Terminal - Import Office
Phone: + 4021 204 1229
e-mail: tracing.export@tarom.ro

Where do i pick up the transport documents and goods from?

The address in Bucharest is:

TAROM Cargo Terminal
Henri Coanda International Airport Bucharest
Calea Bucurestilor nr.224 F, Otopeni, Ilfov County

See the access map for the Cargo Terminal.

How can I pick up the goods?

Please follow these steps:

The consignor or the official representative thereof goes to the TAROM Cargo Terminal, Endorsement Office to pick up the goods-related documents and the terminal fees calculations;
The non-Community goods require customs clearance.
You can now pick up the goods from the Import Warehouse

What fees are charged for goods pick-up?

For this information, please contact the Endorsement Office: phone/fax +4021 204 1219.

Which is the delivery schedule?

For non-Community goods: depending on the customs working hours (Monday to Friday, 9.00 to 17.00)

For Community goods: the delivery schedule varies depending on the terminal fees payment (8.00 to 19.00 daily).

Cargo Contact

For further information about the cargo sales agents, cargo transport and other cargo services please contact the departments designed to fill your needs.

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