Customer relations
In order to facilitate communication, we developed an online form through which you can send your opinions, suggestions, comments or complaints.
We all understand that sometimes things don't work exactly as we like and that unpleasant situations occur. When this happens, our department will promptly react in order to manage these situations.
In additon, if you have any suggestions or comments regarding the TAROM services, we are the ones you should contact. The maximum response rate is 30 days form the deposit of all necessary documents that help solving the problem.
If your problem is reffers to delayed or lost baggage, please see the Baggage Irregularities section information
You can also send your suggestions and complaints in writing:
Customer Relations TAROM
Address: 224 F, Bucharest Road
International Henri Coanda Airport, Bucharest
Otopeni, Ilfov
Romania