Lost or delayed baggage
If your baggage has been lost, please send us a written complaint.
Please send us a written complaint giving as many details as you remember about the baggage and its contents, including any possible particularities (brands, stickers, marks, etc.) of the baggage.
Copy of travel ticket
One copy of your ticket and excess baggage ticket (if applicable).
Baggage tags
Copies of baggage tags handed in at check-in.
File reference number
The file reference number (PIR - Property Irregularity Report).
Where to send the request
You can send such a complaint by e-mail at [email protected] or by mail to: TAROM - Passengers Service Center, Henri Coandă Airport, Calea Bucureştilor nr. 224F, Otopeni, Ilfov.