Online booking assistance
Find out how easy it is to book online.
- How can I make online reservations?
- How can I access the reservation application?
- What services does the the online reservation system offer?
Find out the way to pay for and receive your ticket.
Have you changed your mind? Has something showed up? Find out what you can do in such cases.
- I would like to make an online booking for an unaccompanied minor; what are the necessary formalities?
- I booked a flight but I can no longer travel. Whom can I contact to have the ticket cancelled and have a refund?
You may also need technical assistance to book a flight online.
- Is my personal and credit card information secured?
- What is encryption? How can encryption protect the information?
- My browser does not seem to work with your application. What is wrong?
7 simple steps to book online
Before leaving on a trip you must have all information at hand. In this section you can find everything you need to know.
See the FAQs
Here you can find the most important clarifications for any possible problems with the online booking system.