image image
image image
Home Passenger Information About your trip People with disabilities/reduced mobility

People with disabilities/reduced mobility

Informaţii specifice de călătorie

We inform you that as of September 2, 2024, the WCHR service is unavailable on flights to and from Frankfurt. Please request WCHS service instead of WCHR service.

We aim to provide you with the best services and make every journey safe and comfortable. Therefore, if you require special attention or need to use medical equipment on board our aircraft, or when your ability to travel is impaired, please contact us and inform us of the type of assistance you need.

Please inform us at least 48 hours before your flight about the type of support that suits you, so we have time to process your request.

To request special assistance, please complete the attached document – Information Sheet for Passengers Requiring Special Assistance. If you need help completing this form, please contact us at the Call Center or any TAROM agency.

After completing this document, please contact us at any TAROM agency or the Call Center, at least 48 hours before the flight.

You can also obtain the form from the Call Center, TAROM agencies, or travel agents.

Medical Form/ Information Sheet for Passengers Requiring Special Assistance

After you book your flight, you may request assistance by contacting:

As a SkyTeam Alliance member, some of our flights might be operated by one of our partners. When that is the case, the applicable policy will be that of the operating carrier and your request may not be confirmed. We will advise of that at the time of the request.

If your journey involves a second flight, we strongly advise you to take in consideration a connecting time of minimum 1 hour and 30 minutes between flights, when you book your trip.

For your comfort and safety, we must take into account several factors, before we can confirm your assistance request, such as:

  • Your general health status and type of disability,
  • The type of assistance requested,
  • The air carriers involved and the limitations for each type of aircraft.

If you need oxygen therapy, you are not allowed to bring your own oxygen tanks. This service is provided by TAROM and charged separately.

If you are transporting full or empty syringes for personal use we recommend obtaining a medical certificate. This will facilitate your passage through the airport security checks.

Please take into account that there may be additional costs involved, both at the departure airport and at your final destination, for any special assistance service. These costs concern ambulance access to/from the aircraft and access to restricted areas. Should you require such services, please make sure you make the all necessary arrangements well in advance, including any additional payments (if required), as all the clearances may take up to several days.

Medical clearance is granted by TAROM Medical Unit, in one of the following cases:

  • You are travelling with a stretcher or incubator,
  • You need oxygen therapy,
  • You have a contagious disease,

Medical clearance granted by TAROM Medical Unit is also required if you fit in one of the following categories:

  • Cardiovascular or other Circulatory disorders,
  • Blood disorders,
  • Respiratory disorders,
  • Central Nervous System disorders,
  • Gastro-intestinal disorders,
  • ENT disorders (Ear, Nose and Throat),
  • Psychiatric illness,
  • Eyes disorders (injury and/or surgery),
  • Pregnancy,
  • Neonates (new born),
  • After Radionuclide Therapy,
  • Chemotherapy,
  • Orthopedic surgery and cast,
  • Communicable disease,
  • Plastic surgery,
  • Terminal illness.

Should any of the above cases concerns you, for your own safety, you will need a medical clearance before you begin your journey.

Please, submit your medical clearance request at the time of booking but no later than 48 hours before your departure. Please contact any TAROM Agency, TAROM Call Center or your travel agent for further details.

Provided you’ve been granted a medical clearance, you may still be required to be accompanied by another person. Please, check here for details.

We inform you that as of September 2, 2024, the WCHR service is unavailable on flights to and from Frankfurt. Please request WCHS service instead of WCHR service.

If your mobility is reduced as a result of a disability, temporary or permanent, that is motor, visual, hearing or mental based or due to your age or illness, TAROM engages to assist you throughout your entire journey in order to make your trip as comfortable as possible.

Should you require assistance at the airport or in the aircraft cabin (for medical clearance, check here), please download and fill in the form: Information Sheet for Passengers Requiring Special Assistance. The form must be submitted to any TAROM ticket office or your travel agent, preferably at the time of booking but no later than 48 hours before your departure. If you’ve performed the booking online, please submit your assistance request to TAROM Call Center no later than 48 hours before your departure.

For the safety of the disabled or reduced mobility passengers, you may be required the presence of a travel companion with the specific role of assisting in case of emergency or with basic needs (using the aircraft restrooms, feeding or taking medication, etc.).

A travel companion is required only in the following cases:

  • If the passenger has a severe mental disability that prevents him or her from understanding and applying safety instructions.
  • If the passenger is both blind and deaf, thereby preventing the possibility of communication with the crew.
  • If the passenger needs special care or medical assistance during the flight.
  • If the passenger, due to a disability is unable to feed himself or use the aircraft restroom independently.
  • If the passenger is not physically capable of participating in an aircraft evacuation.

The travel companion must meet the following requirements:

  • Must be over the age of 18.
  • Must be able bodied and mentally fit.
  • Must not take care of another person (e.g. a child, an infant or another person with reduced mobility).

All of our aircraft are equipped with foldable armrest seats. However, there are a limited number of seats dedicated for people with reduced mobility. Please check the availability of such seats when you make your booking.

For your safety, you cannot travel on an emergency exit row or on a row situated immediately in front and behind an emergency exit row.

For safety reasons, the number of completely immobilized (WCHC) and stretcher passengers is limited, based on the aircraft type as shown in the table below:

Aircraft Type Maximum Number
Cabin Wheelchair (WCHC) Stretcher (STCR)
ATR72 Not available Not available
Boeing 737-700 2 1
Boeing 737-800 2 1 (only for YR-BGL/M)
Airbus A318 2 1

If you request a cabin wheelchair service while travelling alone, you must be able to take care of your needs in the aircraft restroom and at the seat (e.g. eating, medication or moving from your seat to the aircraft restroom). If you are unable to do so, you must be accompanied by another person of minimum 18 years of age capable of providing the required assistance.

Please, note that our aircraft are not equipped with wheelchair on board.

The table below shows the seat allocation for passengers with reduced mobility based on aircraft type, valid for all cabin configurations.

Aircraft Type Cabin Configuration Seat Allocation Foldable Armrests Emergency Exit Row
Boeing 737-700 All Any window seat except rows 9-11 Seats 6-8D and 12-21D Row 10
Boeing 737-800
(valid for YR-BGJ/K) 		All Any window seat except rows 14-17 Rows 3-13 and 18-30 Rows 15-16
Boeing 737-800
(valid for YR-BGL/M) 		All Any window seat except rows 11-15 Rows 6-10 and 16-27 Rows 12-14
ATR 72-500 All Any window seat except row 1-2 Seats 2-4BC and 15-17BC Row 1
ATR 72-600 All Any window seat except row 1-2 Seats 2-18CD Row 1
Airbus A318 All Any window seat except rows 8-10 Seats 2-8CD and 10-17CD Row 9

If you are an expectant mother there are several restrictions that may apply, based on the age of the pregnancy. Therefore, for your own safety, if you are expecting, please contact any TAROM Agency, TAROM Call Center or your travel agent and provide:

  • The age of your pregnancy
  • If you intend to travel alone with an infant
  • If you have a multiple pregnancy.