IMPORTANT! For international destinations, it is MANDATORY to fill in the online forms requested by the authorities and to present all the documents requested to fulfill the travel conditions for Covid-19. Travel conditions for Covid-19 can be also founded on: https://www.mae.ro.

Suggestions and complaints

Your opinion is important to us

Your opinion is important to us.

Please send us your suggestions, referrals or complaints using the contact form below:

Flight complaints ->     Baggage complaints ->     Check-in complaints ->      

Suggestions ->

You can also send referrals, suggestions or complaints by post to the following address:

TAROM Customer Relations
Address: Calea Bucurestilor nr. 224 F
Otopeni, Ilfov County
Romania

We assure you that we will do our best efforts to provide you with a proper and efficient solution to the issues brought to our attention.

! In case you wish to change or cancel your booking or you have any question about your booking, please contact us at rezervari@tarom.ro; contact@tarom.ro

or

by phone (Monday -  Sunday: 08:00 - 22:00) at the following numbers:  

(004) 021 9978; (004) 0800 500 131 (TelVerde); (004) 0371 529 000
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