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Suggestions and complaints

Your opinion is important to us

  • Baggage
    • Hand baggage
    • Checked baggage
    • Special baggage
    • Prohibited and restricted goods
      • FORBIDDEN GOODS
      • RESTRICTED GOODS
      • GOODS FORBIDDEN FOR USE ON BOARD
    • Extra baggage
    • Problems with your baggage
    • Conditions of transport of weapons and ammunition
  • About your trip
    • Necessary travel documents
    • Advance passenger information
    • Check-in information
    • Children travelling unaccompanied
    • Customs clearance
    • People with disabilities
    • Electronic devices/smoking onboard of the TAROM aircrafts
    • Travelling with pets
      • In the cabin
      • In the hold
    • Airport security
    • Terms and conditions Special Offers
  • Assistance
    • Online booking
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      • About changes
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      • About the ticket
      • About technical issues
    • Support for the online payment module
    • TAROM Call Center
    • Suggestions and complaints
      • Complaints related to the flights
      • Baggage claims
      • Suggestions
  • Free services
  • SkyPriority Services
    • Airports and Benefits
    • About Sky Priority
    • Video
    • Questions and Answers
  • On board services
    • On board menu
    • Insight Magazine
    • IATA special menus
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Your opinion is important to us.

Please send us your suggestions, referrals or complaints using the contact form below:

Flight complaints ->                       Baggage complaints ->                      Suggestions ->

You can also send referrals, suggestions or complaints by post to the following address:

TAROM Customer Relations
Address: Calea Bucurestilor nr. 224 F
Bucharest Henri Coanda International Airport
Otopeni, Ilfov County
Romania

We assure you that we will do our best efforts to provide you with a proper and efficient solution to the issues brought to our attention.

! In case you wish to change or cancel your booking or you have any question about your booking, please contact us at rezervari@tarom.ro

or

by phone (Monday - Friday: 08:00 - 20:00) at the following numbers: 021.9361, 021.204.64.64, 021.303.44.00, 021.303.44.44.

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