About sending parcels
Find out here the full details on cargo services offered by TAROM, on work procedures and conditions for service provision.
To check the destinations where you can send packages using TAROM regular flights, please contact Marketing and Internal Sales Office at section “Useful phone numbers”.
b. How do I wrap the parcels?
To accelerate acceptation formalities for air transportation, packages must meet the following requirements:
- they must be inscribed with the sender's and recipient's details (address and telephone number)
- the outer package has to be solid enough to stand the usual handling during air transportation.
- cardboard, wood, metal and fabric packaging, as well as bags and suitcases for belongings are accepted;
Wood packaging should comply with the phytosanitary rules (must be marked by the competent authorities or be accompanied by the phytosanitary certificate).
To avoid deterioration inside the packaging, goods to be carried shall be packed as compactly as possible so that no void spaces remain inside the package, thus saving any additional fees due to volume.
c. Parcel size
If you wish to send a parcel but you are not sure whether its sizes are accepted, please check the form here.
d. How long does the transportation take?
Depending on the final destination, the total duration from the delivery of parcels to their arrival on the destination airport may take one day with direct flights and it may vary with flights shared with partner companies depending on the flights schedules of such companies.
For flights to destinations in Romania, the transportation may take 3 to 4 hours in total.
e. Where are the parcels delivered?
Parcels may be delievered at the TAROM Cargo Terminal within Henri Coandă International Airport, for all destinations (domestic and external). See the way to the Cargo Terminal on the map below!
To send parcels to other destinations, see the list of cargo agents.
f. Opening hours
For goods having Romania as final destination and for those declared as "community goods", which do not require customs formalities and which are to be transported to EU member states, please contact us daily between 07.30 a.m. - 06.30 p.m., including Saturdays and Sundays.
In case of goods for which custom procedures are required, please consider the timetable of the Otopeni Customs Office:
Monday to Friday, 08.30 - 14.30.
The goods not requiring custom procedures may be delivered with a view to being dispatched no later than 3 hours before the departure time but only during the timetable.
g. How to pay?
The fees related to airplane cargo transport are applied to the taxable weight, settled as the bigger value between the gross and the volumetric weight (multiply the three dimensions in centimeters of the parcel and divide the result to 6000).
The payment for the transportation services may be paid in cash and by card at TAROM Cargo desk, as well as by payment order.
The payment currency may be RON, EUR or USD, based on the exchange rate of the National Bank of Romania of the date the transportation document is issued (AWB).
h. What papers do I have to submit to pick-up the accompanying documents?
Individuals must submit the identity card, passport or notarised power of attorney for persons empowered by the recipient (mentioned on AWB).
Legal entities must submit a proxy or power of attorney signed and stamped by the receiving company (mentioned on AWB).