Terms and conditions for online reservations

Using the TAROM online booking system implies knowledge and acceptance of terms and conditions of use.

TERMS AND CONDITIONS FOR ONLINE BOOKING

Access and browsing in this web site implies acceptance and knowledge of the legal warnings, terms and conditions of use contained therein. These are contained in the "General Terms and Conditions for Air Travel". Acknowledging and acceptance of the online booking conditions implies the acceptance of general terms and conditions for air travel.

MODIFICATION OF THE TERMS

TAROM reserves the right to change these terms at any time. User is responsible for regularly reviewing these terms that are on a continuous basis put at the disposal of the user by including them in this web site. Continued use of this web site following any such changes shall constitute the user's acceptance of such changes.

CONTACT

A valid phone number and e-mail address is required to secure your booking.

CREDIT CARDS

If you choose to pay online for your booking, a valid credit/debit card (Visa, Visa Electron, American Express, MasterCard) must be used at reservation time.You can also only reserve online and pay at the agency for the ticket, in 48 hours hours (Saturday and Sunday included) after finishing the reservation.

IMPORTANT!!!
Payment authorisation is done by an external process and TAROM is not responsible for using credit/debit cards that are not valid, or for their misuse. In case your online payment was not confirmed, you should address to the issuing bank of your credit/debit card.

DELIVERY METHOD

All TAROM routes are e-ticketing eligible. For the reservation paid online, the e-ticket is automatically issued and sent via e-mail to the address mentioned at the reservation moment. You will receive also an e-mail confirmation for your reservation.

For the reservation paid at the agency, the e-ticket will be issued by the agency only after payment completion.

FARES

All fares (unrestricted and lowest fares) are applicable for transportation from departure airport to arrival airport according to the route indicated by the carrier and they include the taxes. The advertised fares may vary according to the variation of the exchange rate and / or airport taxes. Reduced fares are applied for child and infant.

The wrong age statement automatically leads to booking cancellation. Please be aware that "Lowest fare" pricing scheme can be subject to various restrictions e.g.: "Sunday Rule", minimum and / or maximum stay, non-refundable ticket or cancellation possible only for a fee etc.

MEAL AND SEAT

Meal and seat preferences cannot be guaranteed. In case you do not specify a seat number, the seats for all passengers will be automatically selected based on the best seats and adjacent to the primary passenger, if possible.

The special meals are not available on domestic flights.

TIMETABLE

Schedules are subject to government approval and to modification without prior notice.

RESERVATION

The reservation must be done at least 2 hours before departure for online payment, but not more than 361 days before.

If you choose to pay cash at TAROM agency, reservation must be made ??at least 72 hours prior to departure, but no more than 361 days before.

User confirms and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with TAROM to which these terms apply and to use this web site in accordance with these terms. User agrees to be financially responsible for all use of this web site. User may not allow other persons to make reservations under user's name or account.
The reservations feature of this web site is provided solely to permit user to determine the availability of travel-related goods and services and to make legitimate reservations and for no other purposes. Without limitation, user shall not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand. User agrees that the reservations facilities of this web site shall be used only to make legitimate reservations for user and for the accompanying persons. User shall be completely responsible for all charges, fees, duties, taxes arising out of the use of this web site.

The place selection is not possible for certain tickets issued at special rates, for reservations made less than 36 hours before the scheduled flight departure, as well as for the flights operated by another airline in partnership with TAROM. The places located near the emergency exits cannot be selected. TAROM reserves the right to change the assigned place even after boarding, for operational, flight safety or security reasons.

TAROM cannot be hold responsible for mistakes arising from an end user wrong inputs or typing mistakes that could lead to wrong reservations including mistakes generated by wrong usage of 'back' and 'forward' options from browser.

TAROM reserves the right to immediatly cancel and withour further notification all bookings that could bear the suspicion of fraud or generated by abusive usage of the bookings engine.

IMPORTANT:

According to the new Law no. 248/20.07.2005 published in the Romanian Official Monitor no. 682/29.07.2005 please note that starting with the 29th of January 2006 no Romanian citizen under the age of 18 is allowed to travel unaccompanied.

In order to travel, the minor must be obligatorily accompanied by one of the following persons:

1. one of the parents holding the declaration of the other parent; the declaration must be authenticated by a notary and clearly bear other parent's agreement on minor's journey;

2. an adult having an identification record and both minor's parents authenticated declaration bearing their agreement on minor's journey.

PAYMENT

The ticket booked with www.tarom.ro can be instantly purchased online using a credit/debit card; alternatively one can pay cash at a TAROM agency, but no later than the next 48 hours following the completion of your online booking.

If you choose to purchase online using credit/debit card, full payment will be deducted from your credit card at purchase time. If you choose to pay cash at one of our agencies, the payment must be made in the next 48 hours. If not paid for, at the end of this period of time the reservation will be automatically cancelled by the bookings engine. You will be debited for all named persons contained in the reservation.

For credit cards issued in other currencies than the Euro, cardholders will incur fees charged by the issuing banks and any difference resulting from the performed exchange, also from the issuing bank, TAROM Company having no knowledge or control about the exchange rates used by the issuing banks.

In case of offline payment, the confirmation of the amount of payment generated automatically by the system is valid if payment and ticket release are made in EUR. In case of offline payment, the confirmation of the amount paid will be generated automatically by the system. This is valid only if payment and ticket release are made in EUR.
In case the passenger requests the offline payment in other currency than EUR, the amount to be paid will be obtained by recalculating the booking in desired currency, and the differences in the currency exchange will be supported by the client.

All fares, taxes/charges/surcharges (airport taxes, fuel surcharges etc.) shall be converted in the currency of payment - EUR or RON (if necessary), by rounding up the related amounts to the next higher rounding unit, according to IATA - International Air Transport Association - rules.

Important financial information about your flight (only for U.K. citizens)

European law on package holidays requires flights sold in conjunction with accommodation or other services to be financially protected. The flight you are about to book is not part of such a package, even if you book accommodation from another company via a link on our website. If you want to arrange financial protection for your flight you are advised to take out a travel insurance policy that includes scheduled airline failure cover.

CANCELLATION AND MODIFICATIONS

If you want to cancel your trip or to change your trip details after ticket purchasing and after the booking session has been closed, please contact the TAROM office located in the city of your flight departure. The money will be charged back to the used credit card, according to the fare conditions you have booked.

TIMES

All times shown are local time.

PRIVACY POLICY

Visiting this web site does not oblige the user to provide any personal information. However, in order to provide our products and services, we need to process certain personal data such as your name, email address, telephone number, travel preferences etc.
TAROM uses these data for commercial purposes, operations and statistics. The voluntary or obligatory nature of the data being gathered will be indicated at the time the process of data gathering is taking place. The refusal to provide obligatory details will imply non-performance or denial of access to the service for which they were required.
The transmission of your credit card information, personal data and any other information is conducted under a secure environment, using SSL (Secure Socket Layer) protocol on 256 bits. The secure server establishes a connection so that the information is transmitted in an encrypted format