Travel Insurance
Dear passengers
Why do I need insurance
Because travel insurance offers safety and peace of mind.
When I travel with peace of mind, I travel smart.
Because insurance is not an expense, but an investment in peace of mind for myself and my fellow travellers.
Because insurance costs less than lack of it.
Because I stay away from nasty surprises, and a journey insured is a journey enjoyed.
Travel insurance is not compulsory, but it is very useful.
Insurance is not an expense, but an investment in travelling with peace of mind.
Insurance is more than a fashion, it is in fact a token of civilization and travel culture.
TAROM and Colonnade Insurance
The partnership between TAROM and Colonnade is based on the common intention of offering services of the best quality to the common customers.
TAROM commercializes for and on behalf of Colonnade, travel insurances in the benefit of the eligible passengers.
Through this website, TAROM ensures the online platform through which the Insurer Colonnade promotes their products and through which the visitors purchase their insurances.
From this point of view, TAROM acts exclusively as intermediary between you and the Insurer.
By purchasing an insurance through www.tarom.ro, the visitor enters into a direct contractual relationship with Colonnade.
Administrative or sales issues
Compensation claims
Assistance Company – for medical emergencies (accessible 24/7)
Phone: +4021.307.92.40
Claims Department – opening hours 9:00 – 17:00
Phone: +4021.300.96.18 / +4021.300.96.19
Email: [email protected]
TAROM Call Center: [email protected]
Insurance packages
Domestic Flights Cover
Air Travel Protection Plus
FAQ
The travel insurance can be added by one click during the reservation of a plane ticket on www.tarom.ro or at the nearest TAROM agency.
To expedite the process, you need your full and CORRECT name and birth date.
Travel insurance policies are valid for Romanian and foreign citizens. The maximum age is 75 years when purchasing online on www.tarom.ro, and 80 years when purchasing at an agency.
TAROM and Colonnade provide you with a unique product on the Romanian market, designed for internal flights, and a very complex product for external flights, which covers many risks. Moreover, we offer you the best insurance for your selected flight.
In this case, please contact our Call Center to cancel the insurance and issue a new one.
An insurance policy may be cancelled at no extra cost within 14 days from the issue date or one day before departure, whichever comes first. To request a cancellation, please contact the Colonnade sales department at [email protected] and the TAROM Call Center at [email protected]. The amount you paid for your travel insurance will be reimbursed in 30 calendar days from the cancellation request, in the same account which you used to make the payment.
You will automatically receive an insurance certificate at the email address which you indicated. If you wish to receive an invoice, please send a request at [email protected].
The coverage for certain risks becomes effective immediately after purchase, while other risks will be covered only during your travel.
You can contact the insurer directly on 021.300.96.21 or at [email protected]. Opening hours are Monday to Friday from 9am to 5.30pm. Within 24 hours you will receive a reply to your request.
The maximum duration of a journey is 180 consecutive days. If you plan to travel more than 180 days, please contact the nearest TAROM agency.
Colonnade Romania provides a 24/24 helpdesk service by calling the support number +4.021.307.92.40. In case of medical emergency, we recommend to contact the assistance hotline to benefit from a direct settlement of your medical expenses and a professional management of your case.
You may contact the claims handling office at [email protected] or by calling 021.300.96.18 or 021.300.96.19.