Travelling terms and Conditions

Agreed Stopping Places means those places, except the place of departure and the place of destination, set out in the ticket or shown in Carrier’s timetables as scheduled stopping places on the passenger’s route.

Airline Designator Code means two characters or three letters which identify particular air carriers.

Authorized Agent means a passenger sales agent who has been appointed by Carrier to represent Carrier in the sale of air passenger transportation over the service of the Carrier.

Baggage means such articles , effects and other property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his journey. Unless otherwise specified, it includes checked and unchecked baggage.

Baggage Check means those portions of the ticket, which relate to the carriage of the passenger’s checked baggage.

Baggage Identification Tag means a document issued solely for identification of Checked Baggage.

Carriage means carriage of passenger and/or baggage by air, gratuitously or for reward, including transportation services incidental thereto.

Carrier includes TAROM and the air carrier, other than TAROM, issuing the ticket and all air carriers that carry the passenger and/or his baggage there under or undertake to perform any other services related to such air carriage.

Checked Baggage means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.

Conditions of Contract means those statements contained in, or delivered with, the ticket, which include a reference to some of these General Conditions of Carriage and notice.

Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket, which together constitute a single contract of carriage.

Convention means whichever of the following instruments are applicable: – the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention); – the Warsaw Convention as amended at The Hague on 28 September 1955; – the Warsaw Convention as amended by Additional Protocols Nos.1 , 2 and 4 of Montreal (1975); – the Guadalajara supplementary Convention (1961); – the Montreal Convention (1999), whichever may be applicable, and as such are amended from time to time but depending on such amendments have been duly ratified by the State of Romania.

Damage includes death, injury, damages due to delay, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by Carrier incidental thereto.

Days mean calendar days, provided that, for the purposes of notification, the day upon which the notice is dispatched shall not be counted, and that for purposes of determining duration of validity the day upon which the ticket is issued, or flight commenced, shall not be counted.

Flight Coupon means that portion of the ticket issued by or on behalf of Carrier that bears the notation “good for passage” and indicates the particular places between which passenger is entitled to be carried.

Force Major means unusual and unforeseeable circumstances beyond the control of the passenger and/or Carrier, the consequences of which could not have been avoided even if all due care had been exercised.

Involuntary Refund means a refund of an unused ticket or portion thereof due to the reasons beyond the control of the passenger, as specified in Article 3, paragraph 3.A. of these Conditions of Carriage.

Passenger means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a ticket.

Passenger Coupon or Passenger Receipt means that portion of the ticket which is so marked and which ultimately is to be retained by the passenger.

Reservation, which is equivalent to the term “booking” means the allotment in advance of seating or sleeping accommodation for a passenger or of space or weight capacity for baggage.

SDR means Special Drawing Right as defined by the International Monetary Fund.

Stopover means a deliberate interruption of the journey by the passenger at a point between the place of departure and the place of destination.

Tariff means the published fares, charges and/or related conditions of carriage of an airline filed, where required, with the appropriate authorities.

Ticket means the document entitled “Passenger Ticket and Baggage Check” issued by or on behalf of Carrier and includes the Conditions of Contract, notices and Coupons.

Unchecked baggage means any baggage of the passenger other than checked baggage.

USD means the lawful currency of The United States of America.

Voluntary Refund means a refund of an unused ticket or portion thereof other than an involuntary refund.

1. General a) These General Conditions of Carriage are the conditions of carriage of TAROM referred to in the ticket and, except as provided in paragraph 2 of this Article, apply to all carriage of passengers and baggage only on those flights ,or flight segments, where TAROM is designated as the carrier for that flight segment.

b) These Conditions of Carriage also apply to gratuitous and reduced fare carriage, except to the extent that carrier has provided otherwise in the relevant contracts or tickets.

c) These general conditions of carriage do not apply to intermodal train journeys or other journeys involving a journey segment carried out by land.

2. Charter operations If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the charter agreement or the ticket.

3. Code Shares On some services TAROM has arrangements with other carriers known as “Code Shares”. This means that other airlines may operate a flight even though TAROM is mentioned in the ticket as “carrier”. These General Conditions of Carriage also apply to such transportation. If such arrangements apply TAROM will advise the passenger of the carrier operating the aircraft at the time he makes a reservation.

4. Effectiveness All carriage shall be subject to Carrier’s General Conditions of Carriage and Carrier’s tariff regulations in effect on the date of issue of the ticket or, if such date cannot be ascertained, on the date of commencement of carriage covered by the first flight coupon of the ticket.

5. Overriding law These Conditions of Carriage are applicable unless they are inconsistent with Carrier’s Tariffs or applicable law, in which event such Tariffs or laws shall prevail. If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

6. Conditions prevail over regulations Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other Carrier’s regulations, dealing with particular subjects, these Conditions of Carriage shall prevail.

1. General a) The ticket constitutes the evidence of the contract of carriage between Carrier and the passenger named on the ticket ,and he may be required to produce appropriate identification. b) A ticket is not transferable. If a ticket is presented by someone other than the person entitled to be carried there under or to a refund in connection therewith, Carrier shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the ticket. c) The ticket will be issued only upon full payment of the applicable fare or in accordance with credit arrangements established with Carrier. Some tickets are sold at discounted fares which may be partially or completely non-refundable. Passenger should choose the fare best suited to his needs. d) A person shall not be entitled to be carried on a flight unless he presents a ticket valid and duly issued in accordance with Carrier’s practices and which contains the flight coupon for that flight and all other unused flight coupons, and the passenger coupon. A passenger shall not be entitled to be carried if the ticket he presents is mutilated or if it has been altered otherwise by Carrier or its authorized agent. Passengers shall retain the passenger coupon and all unused flight coupons throughout their journey and shall present them to Carrier or its staff whenever requested. e) In case of loss, theft or mutilation of a ticket (or part thereof) by the passenger, upon the passenger’s request Carrier will replace such ticket (or part of it) by issuing a new ticket, provided there is evidence, readily ascertainable at the time, that a ticket valid for the flight(s) in question was duly issued and provided that the passenger signs an agreement to reimburse Carrier for any costs and losses, up to the value of the original ticket, which are incurred by Carrier for misuse of the ticket. Where such evidence is not available or the passenger does not sign such an agreement, Carrier issuing the new ticket may require passenger to pay up to the full ticket price for a replacement ticket, subject to refund if and when Carrier is satisfied that the loss or mutilated ticket has not been used before the expiry of its validity. If, upon finding the original ticket before the expiry of its validity, the passenger surrenders it to Carrier issuing the new ticket, the foregoing refund will be processed at that time. The issuing carrier may charge an administration fee for these services, unless the loss, theft or mutilation was due to negligence of the issuing carrier, or its agent. f) After their use, the flight coupons remain the property of the issuing Carrier.

2. Period of validity Except as otherwise provided in the ticket, these Conditions, or in applicable tariffs (which may limit the validity of ticket, in which case the limitation will be shown on the Ticket), a ticket is valid for: a) one year from the date of issue; or b) subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the ticket. A ticket issued at a special fare is valid for carriage only for the period and subject to the conditions as notified by Carrier in its tariff regulations.

3. Extension of validity A. If a passenger is prevented from traveling within the period of validity of the ticket because Carrier: a) is unable to provide space on the flight at the time such passenger requests reservation; b) cancels the flight on which the passenger holds a reservation; c) omits a scheduled stop, being the passenger’s place of departure, place of destination or a stopover; d) fails to operate a flight reasonably according to schedule; e) causes the passenger to miss a connection; f) substitutes a different class of service; g) is unable to provide previously confirmed space, the validity of such passenger’s ticket will be extended until Carrier’s first flight on which space is available for that passenger in the class of service for which the fare has been paid. B. When a passenger after having commenced his journey is prevented from traveling within the period of validity of his ticket by reason of illness, Carrier will extend the period of validity of such passenger’s ticket until the date when the passenger become fit to travel or until Carrier’s first flight after such date , from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the ticket involve one or more stopovers , the period of validity of such ticket will be extended for not more than three months from the date shown on such medical certificate. In such circumstances, Carrier will extend similarly the period of validity of tickets of the passenger’s spouse or of members of his immediate family accompanying an incapacitated passenger. C. In the event of death of a passenger en route, the tickets of persons accompanying the passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death of the spouse or the immediate family of a passenger who has commenced travel, the passenger’s tickets and those of his immediate family accompanying the passenger may be likewise modified. Any such modification shall be made upon receipt of a proper death certificate and any such extension of validity shall be for a period no larger than 45 days from the date of the death.

4. Coupon sequence and use a) Carrier will honor flight coupons only in sequence from the place of departure as shown on the ticket. The ticket will not be honored and will lose its validity if all the coupons are not used in the sequence provided in the ticket. In particular the ticket does not entitle the passenger to commence his journey at any of the specified stopover points if the first coupon for an international flight has not in fact been used for transportation. b) The passenger wishing to change any aspect of his itinerary (i.e. the place of departure, a stopover or the place of destination as mentioned in the ticket),shall contact Carrier in advance. The fare for the revised itinerary will be calculated and the passenger will be given the option of accepting the new fare or maintaining his original itinerary. Should the passenger be required to change any aspects of his itinerary due to Force Major, he shall contact Carrier as soon as practicable and Carrier will use reasonable efforts to transport the passenger to his next stopover or place of destination, without recalculation of the fare. Carrier will only do so if the passenger has given evidence to Carrier for passenger’s force major. c) Should the passenger change his original itinerary without the consent of Carrier, Carrier will assess the correct price for the revised itinerary. The passenger will have to pay any difference between the fare of the original itinerary and the fare of the revised itinerary. If the new fare is lower, the difference shall be reimbursed by Carrier to the passenger. d) Each flight coupon will be accepted for carriage in the class of service specified therein on the date and flight for which space has been reserved. When flight coupons are issued without a reservation being specified thereon, space will be reserved on application subject to the Carrier’s Tariffs and the availability of space on the flight requested.

5. Name of the Carrier Carrier’s name may be abbreviated in the ticket.

Stopover means deliberate interruption of a journey by the passenger agreed to in advance by Carrier, at a point between the place of departure and the place of destination.

In the case of a passenger holding a ticket issued at the normal fare, stopovers within the period of validity of the ticket will be permitted at any agreed stopping place unless government requirements or tariff regulations or timetables do not permit such stopover.

In the case of a passenger holding a ticket issued at a special fare, stopovers are subject to the limitations or prohibitions on stopovers as provided in tariff regulations. Additional charges for stopovers may be payable pursuant to tariff regulations.

1. General Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise stated. Fares do not include ground transport service between airports and between airport and town terminals.

2. Applicable fares Applicable fares are those published by Carrier or, if not so published, constructed in accordance with Carrier’s tariff regulations. Except as otherwise provided applicable fare is the fare in effect on the date of payment of the ticket for travel on the specific dates and itinerary shown on it. Should the passenger change his itinerary or dates of travel, this may impact the fare to be paid. When the amount that has been collected is not the applicable fare the difference shall be paid by the passenger, or, as the case may be , refunded by the Carrier.

3. Routing Unless otherwise provided in the Carrier’s regulations, fares apply only to routings published in connection therewith. If there is more than one routing at the same fare, he passenger, prior to issue of the ticket, ay specify the routing of the specifies no routing, Carrier may determine the routing.

4. Taxes, fees and charges Applicable taxes, fees and charges imposed by governments or other authorities or by the operator of the airport will be in addition to the otherwise applicable fares and shall be payable by the passenger to the extent they are not already included in the fare. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of ticket issuance. If a new tax, fee or charge is imposed even after ticket issuance or there is an increase in a tax, fee or charge shown on the ticket, passenger will have to pay it. Similarly, in the event any taxes, fees or charges already paid at the time of ticket issuance are abolished or reduced such that they no longer apply, or a lesser amount is due, passenger will be entitled to claim a refund.

5. Currency To the extent the applicable law permits, fares, taxes fees and charges are payable in any currency acceptable to Carrier. When payment is made in a currency other than the currency in which the fare is published, such payment will be made at the rate of exchange established for such purpose by the Carrier.

6. Payment of fares, taxes and charges Carrier shall not be obliged to carry, and may refuse onward carriage of a passenger or his baggage, if the applicable fare or any charges or taxes payable have not been paid.

1. Reservation requirements a) Reservations are recorded at Carrier’s offices and at authorized agents. Confirmation of reservations will be subject to availability of seats. Upon request of the passenger Carrier will provide him with a written confirmation of his reservation (s). b) Certain fares may have conditions which limit or exclude the passenger’s right to change or cancel reservations.

2. Ticketing time limits Carrier may cancel a reservation without notice if a passenger has not paid for the ticket prior to the specified ticketing time limit , as advised by Carrier or its authorized agent.

3. Personal data The passenger recognizes that personal data has been given to Carrier for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, facilitating immigration and entry procedures and making available such data to government agencies, in connection with his travel. Carrier is further authorized to transmit such data for such purposes to its own offices, its authorized agents, other carriers, the providers of ancillary services or government authorities, in whatever country they may be located.

4. Advance seat reservation

4.1. Advance seat reservation is available on TAROM flights, having the possibility to choose a specific seating category (aisle, window or middle seat, seat with extra leg space or a seat at the emergency exit). Advance seat reservation (for a fee) is not mandatory and is valid only for flights operated by TAROM aircraft.

4.2. Upon check-in or when the ‘Check-in online’ service is used, it is possible to request a specific seat, other than the one automatically allocated, provided that other seats to choose from are still available. The Carrier will endeavor to honor advance preferred seating assignments, but we cannot guarantee a specific seat, even if the Reservation is confirmed for that seat. Also we do not guarantee the seat number purchased but only the selected category (window, aisle, emergency exit or extra leg space).

4.3. The Carrier reserves the right to assign or reassign seats at any time, even after boarding the aircraft for operational, safety or security reasons. If the advance seat reservation has been paid for and the flight has been cancelled or the fare has been changed to one for which the advance seats reservation is free of charge or if the seat has been reallocated for safety or operational reasons to another seat category, the Carrier will reimburse the cost of the seat category. The carrier will not reimburse the amount paid for the advance reservation seat if the passenger modifies or cancels the flight on his own initiative, if the passenger has been voluntarily, by paying a special tax at the airport, or involuntarily upgraded to Business cabin, or if the passenger has given incorrect information about his suitability to use a seat by the emergency exit.

5. Reconfirmation of reservations a) Carrier will advise the passenger when reconfirmation of onward or return reservations is required and how and when this should be done. If Carrier requires the passenger to reconfirm reservations, failure to comply with any such requirement will entitle Carrier to cancel the onward or return reservation. Should the passenger advise Carrier he still wishes to travel however, and should there be space available on the flight, Carrier will reinstate his reservations and transport the passenger. Should there be no space available on the flight, Carrier will use reasonable efforts to transport the passenger to his stopover or place of destination. b) Passenger should check the reconfirmation requirements of any other Carrier involved in his journey with them. Where it is required, the passenger must reconfirm with the Carrier whose code appears for the flight in question on the ticket.

6. Cancellation of onward reservations If a passenger does not show up for a flight, without advising Carrier in advance, Carrier may cancel onward and/or return reservations. However, if the passenger advises Carrier in advance, Carrier will not cancel passenger’s subsequent flight reservation.

Conditions applicable to the additional services offered by TAROM I. Conditions for the “Time to Think” service With “Time to Think” (TTT), you can select a flight option by locking the fare for 48 hours from the time of booking. Be sure to read the conditions.

1. Application

1.1. During an online booking, “Time to Think” (TTT) can be purchased for the selected flight and the booking is keep for 48 hours from the time of booking.

1.2. During the “Time to Think” (TTT) period, the fare at the time of booking will be reserved, including the fare conditions.

1.3. The “Time to Think” (TTT) fare is charged before the ticket is issued and is collected in addition to the ticket price.

1.4. After purchasing the “Time to Think” (TTT) service, the booking confirmation with the time by which payment can be made will be sent to the e-mail address that was provided in the contact information in the online booking flow. The booking is “on hold” and to confirm your booking, follow the link in the email and make your payment online.

1.5 Once the “Time to Think” (TTT) period has expired and the ticket has not been paid for within this time, the booking will be automatically cancelled.

1.6. The child discount does not apply to the “Time to Think” (TTT) fare, also infants (children under two years old) are exempt from paying this option.

1.7. “Time to Think” (TTT) is only available on flights marketed and operated by TAROM.

2.Refunds

2.1 Time to Think (TTT) option is non-refundable. An option is strictly personal and non-transferable.

II. Conditions for the “ONBOARD MENU” service On all its scheduled flights, TAROM offers the option of ordering in advance your preferred menu from a varied selection.

1. Application

1.1. Passengers with a Business cabin ticket benefit from a special catering service included and a selection of premium beverages and can select their preferred menu in advance.

1.2. Passengers with Economy class tickets have the possibility to order and select in advance their preferred menu, for a fee.

1.3. By selecting a menu, you declare that all information provided by you is correct and that the reservation is made for you or for another person on whose behalf you are entitled to act and who also meets the requirements.

1.4. The desired option can be selected both during the booking process and after the booking has been completed, either via MMB – My Booking or via the Call Center or via another TAROM agency or travel agency, no later than 24 hours before the departure time of the booked flight.

1.5. Hot meals are available on flights of more than 70 minutes, operated by any type of aircraft, except ATR.

1.6. A list of ingredients for each menu is provided with the utmost care. However, TAROM is not responsible for any consequences resulting from intolerance or allergies to any food ingredient.

1.7. The photographs shown are for illustrative purposes only, the appearance of the food may differ from that in the picture.

1.87. TAROM reserves the right to make changes depending on the type of aircraft or other factors.

1.9. The child discount does not apply to “Onboard Menu” service.

1.10. Menus are only available on flights operated by TAROM.

2. Refund

2.1. The purchase of “Onboard Menu” service is non-refundable.

If you voluntarily change your flight date or route, you will be able to select the same menu you previously purchased without paying extra, if the same menu is available.

If you wish to pre-order a menu other than the one previously purchased and the price is higher, the fare difference will be charged, and if the new price is lower, the difference will not be refunded.

These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.

2.2. No refund will be given for a pre-ordered menu, even if you are upgraded to the Business cabin, involuntarily or voluntarily by paying the airport upgrade tax on an EMD, and the menu will be delivered on board, regardless of whether or not you also receive a free Business menu.

2.3. These services are only refundable in the following 2 situations:

2.3.1. The Company is unable to provide you with the paid menu, for technical, operational reasons, due to aircraft changes, overbooking, and involuntary rerouting on another airline or any other reasons not determined/generated by you.

2.3.2. You request a voluntary reissue of your ticket at a business class fare (where meals are free) and the reissue transaction is made more than 8 hours before the scheduled time of that flight (in which case the EMD coupon for that flight may be refunded).

III. Conditions for the “ADVANCE SEAT RESERVATION” service You can book seats in advance (Standard or Preferred) on all flights marketed and operated by TAROM under the following conditions:

– Seat selection is subject to availability at the time of request; some seats may not be offered for selection for operational and safety reasons;

– “Advance seat reservation” is available 48 hours prior to departure, both when purchasing the ticket and afterwards, either via MMB – My Booking or via the Call Center or via another TAROM agency or travel agency.

1. Application

1.1. “Advance seat reservation” is the option to choose a seat with certain characteristic (aisle, window or middle seat, seat with extra legroom or a seat at the emergency exit), either for a fee or free of charge, depending on the fare purchased.

1.2. TAROM makes every effort to honor the advance reservation of the seat purchased, but cannot guarantee a seat with a specific number, even if your reservation is confirmed for that seat, but only guarantees for the selected characteristic (window, aisle, emergency exit or extra legroom).

1.3. TAROM reserves the right to assign or reallocate seats at any time, even after boarding the aircraft, for operational, safety or security reasons.

1.4. ‘Preferred seat’ means a seat in Economy Class with extra legroom or at emergency exit characteristic; the seats with extra legroom characteristic does not always offer extra comfort, this characteristic may includes regular seats, which are the most requested for reservation.

1.5. “Standard seat” means a regular seat in Economy Class, window or aisle, which can be reserved in advance, 48 hours before departure, either for a fee or free of charge, depending on the fare purchased.

1.6. The child discount does not apply to the ‘Advance Seat Reservation’ service.

1.7. Passengers travelling with children or infants, if they do not choose seats in advance and do not check in online, will benefit, subject to availability, from a group seat allocation, which will be made before check-in formalities open at the airport.

1.8. Passengers travelling in wheelchairs or with limbs in plaster casts, unaccompanied minors, visually or hearing impaired passengers, passengers travelling with a musical instrument or with assistance dog (guide dog), or those who have purchased an additional seat for comfort, passengers travelling on stretchers or oxygen will be entitled to free seat reservation in advance, irrespective of the fare purchased, provided they inform the travel agent that they fall into the above category and it is recommended that the seat reservation be made at the same time as the ticket is issued.

1.9. When choosing an emergency exit seat, you must meet all eligibility criteria:

– Be over 18 years of age;

– Be physically and mentally fit to assist in the rapid evacuation of the aircraft in the event of an emergency;

– You must not be a disabled passenger or a passenger with reduced mobility;

– You are not pregnant;

– Do not use oxygen, either from your own breathing devices or from those provided by the company;

– Do not be overweight (with the need for a seat belt extension);

– Do not travel with animals in the cabin or with SVAN (Assistance dogs);

– Do not travel with infants or children;

– Do not be an unaccompanied minor;

– Not to have requested EXST (extra seat for comfort) or do not travel with a musical instrument;

– Be able to understand the instructions given by the crew in Romanian or English;

2. Refund

2.1. The “Advance Seat Reservation” service is non-refundable.

If you voluntarily change your flight date or route, you will be able to select the same seat characteristic (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) that you previously purchased, without additional payment, if the same characteristic is available.

If you wish to book a characteristic other than the one previously purchased and the price is higher, the difference in fare will be charged, and if the new price is lower, the difference will not be refunded.

These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.

2.2. No refund will be given for a seat purchased in advance, even if you are upgraded to Business cabin, involuntarily (in case of an overbooking in Economy cabin) or voluntarily by paying the airport upgrade tax on an EMD.

2.3. No refund will be given for the seat purchased in advance if you do not meet the eligibility conditions for emergency exit seats specified above (point 1.9.), in which case the seat will be exchanged for another seat for which you are eligible.

2.4. This service is reimbursable only in the following 2 situations:

2.4.1 The Company is unable to offer you the seat with the characteristic for which you paid (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) for technical, operational, safety, security, aircraft or configuration change, overbooking, involuntary re-routing to another airline or any other reason not determined/generated by you.

2.4.2. Request a voluntary reissue of the ticket at a fare for which seats are not chargeable.

The passenger shall arrive at Carrier’s check-in location and boarding gate not later than the time that will be indicated by Carrier, in order to permit completion of any departure formalities sufficiently in advance of flight departure.

If the passenger fails to arrive in time at Carrier’s check-in location or boarding gate, or he is improperly documented, under Article 14 hereinafter and, consequently not ready to travel, Carrier is entitled to cancel the space reserved for the passenger and will not delay the flight. Carrier will not be liable to the passenger for loss or expense due to failure of the passenger to comply with the provisions of this Article.

1. Right to refuse carriage In the reasonable exercise of its discretion, Carrier may refuse to carry the passenger or his baggage if one or more of the following have occurred or if Carrier reasonably believes may occur: a) such action is necessary in order to comply with any applicable government laws, regulations or orders of any state to be flown from, into or over; b) the carriage of the passenger and his baggage may endanger or affect the safety, health or materially affect the comfort of other passengers or crew; c) the conduct, age or mental or physical state of the passenger is, or reasonably seems to be such as to: require special assistance of Carrier which Carrier cannot reasonably provide; cause discomfort or make himself objectionable to other passengers or involve any hazard or risk to himself, to passengers, to crew or to property; d) the passenger has failed to observe any instructions of Carrier or he has refused to submit to a security check by Carrier or any airport or government official; e) the passenger has not paid the applicable fare, taxes, fees or charges; f) the passenger does not appear to have valid travel documents, may seek to enter a country through which he may be in transit, or for which he does not a valid entry document, destroy his travel documents during flight or refuse to surrender his travel documents to the flight crew, against receipt, when so requested; g) the ticket presented by the passenger:

2. has been acquired unlawfully or has been purchased from an entity other than the issuing carrier or its authorized agent;

3. has been reported as being lost or stolen;

4. has any flight coupon either altered by anyone other than the Carrier or its authorized agents, or mutilated; h) the passenger has failed to comply with the requirements set forth in Article 3/paragraph 4 here above concerning coupon sequence and use; i) the person presenting the ticket cannot prove that he is the person named in the “NAME OF PASSENGER”. In the above cases f), g), h) and i), Carrier reserves the right to retain ticket.

5. Special assistance Carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance shall only be performed subject to Carrier’s prior consent. Such passengers shall not be subsequently refused carriage on the basis of such disability and/or special requirements.

1. Items unacceptable as baggage A. The passenger shall not include in his baggage: a) items which are not defined as baggage under Article 1 of these Conditions of Carriage; b) items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and in the regulations of the International Air Transport Association (IATA) (further information on this subject is available from Carrier on request); c)items the carriage of which is prohibited by the applicable laws or regulations of any State to be flown from or to; d) items which in the opinion of Carrier are unsuitable for carriage by reason of their weight, size, shape or character; e)live animals, except as provided for in paragraph 10 of this Article.

B. Firearms, ammunition and side arms are accepted for carriage as checked baggage only with personification to the Carrier at time of booking and at its discretion. Carriage of ammunition is subject to the ICAO and IATA Dangerous Goods Regulations, as specified in paragraph 1.A.b).

C. The passenger will not carry in the registered baggage fragile or perishable items, objects with special value, such as money, jewellery, computers, personal electronic equipment, medicines, silvery, precious metals, securities, guarantees or other values, keys, business documents, passports and any other identity documents or samples.

D. If, despite being prohibited, any items referred to in paragraphs A through C here above, are included in baggage, Carrier shall not bear any particular liability for any loss or damage to such items, other than the current provisions of its liability regime, as defined in Article 16 here below.

2. Right to refuse carriage Carrier will refuse carriage as baggage of any item specified in paragraph 1 of this Article and may refuse further carriage of any baggage on discovering that it consists of or includes any such item.

3. Right of search For reasons of safety and security, Carrier may request the passenger to permit a search and scan to be made of his person and his baggage, and may search the passenger’s baggage in his absence if the passenger is not available, for the purpose of determining whether or not he is in possession of or whether his baggage contains any item named in paragraph 1.A or any firearms, ammunition or weapons in respect of which paragraph 1.B of this article has not been complied with. If the passenger is unwilling to comply with such request, Carrier may refuse to carry the passenger and baggage. In the event a search or other scan causes damage to the passenger or his baggage, Carrier shall not be liable for such damage except in case of willful misconduct or gross negligence.

4. Checked baggage a) Upon delivery to Carrier of baggage to be checked, Carrier shall take custody thereof. Carrier will thereupon make an appropriate entry on the ticket for record. Baggage identification tags that may be issued by the Carrier in addition to the baggage check are for identification purposes only. b) Carrier may refuse to accept baggage as checked baggage unless it is properly packed in suitcases or similar containers to ensure safe carriage with ordinary care in handling. c) Checked baggage will, whenever possible, be carried on the same aircraft as the passenger, unless Carrier decides, for safety, security or operational reasons, to carry it on an alternative flight. If checked baggage is carried on a subsequent flight, Carrier will deliver it to the passenger unless applicable law requires the passenger to be present for customs clearance.

5. Free baggage allowance Passenger may carry some baggage free of charge, subject to the limitations and conditions contained in these Conditions of Carriage. Depending on the route to be flown, the free baggage allowance is calculated on the basis of either weight or pieces. More information is available in Carrier’s timetables and at the offices of Carrier and its authorized agents. Where two or more passengers, traveling as one family or as one party to a common destination and departing on the same flight, present themselves for traveling at the same time and place, they shall be permitted a total free baggage allowance equal to the combination of their individual free baggage allowances. (valid only in case of tickets issued before 30th of june 2010)

6. Excess baggage The carriage of baggage in excess of the free baggage allowance is subject to a charge. Details concerning this charge are available at the offices of Carrier and its authorized agents.

7. Excess value declaration and charge

a) A passenger may declare a value for checked baggage in excess of the applicable liability limits. If the passenger makes such a declaration, he shall pay the applicable charges, at rates determined by Carrier, and available on request. Excess value charges shall be payable at the point of origin for the entire journey to final destination.

When a passenger presents luggage for which he/she wish to make a declaration of special value, following rules should apply:

Airport arrival time: Passengers must arrive at check-in with sufficient time to allow:

1. Opening of luggage of special value

2. Verification of the existence of the objects to be covered by the declaration

3. Signature of the document ‘Special Value declared baggage inventory”

4. Locking of the luggage by the passenger

Declaration restrictions Luggage valuation:

The value must not exceed 2000 Euro .

Charges A fee of 10% of the value declared by passengers will be applied.

b) Tarom accepts baggage with declared value only on board TAROM direct operated flights.

8. Unchecked baggage a) Baggage which the passenger carries on to the aircraft must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin that is available for use by the passenger. Unchecked baggage must also comply with Carrier’s further regulations. If baggage cannot be stored in this manner, or is of excessive weight , or is considered unsafe for any reason, it must be carried as Checked Baggage. Such Baggage may be checked at any time before the departure of the flight. b) Objects which the passenger considers not suitable for carriage in the cargo compartment (such as delicate musical instruments and the like) will only be accepted for carriage in the cabin compartment if due notice has been given in advance and permission granted by Carrier. The carriage of such objects may be charged for separately.

9. Collection and delivery of baggage a) Passenger must collect his baggage as soon as it is available for collection at places of destination or stopover. Should the passenger not collect it within a reasonable time, Carrier may charge the passenger a storage fee. Should the baggage not be claimed within three (3) months of the time it was made available, Carrier may dispose of it, without any liability to the passenger. b) Carrier shall deliver baggage to the bearer of the baggage check and baggage identification tag. Carrier is under no obligation to ascertain that the bearer of the baggage check and the baggage identification tag is entitled to delivery of the baggage. Carrier is not liable for any loss, damage or expense arising out of or in connection with its failure so to ascertain. Delivery of baggage will be made at the destination shown in the baggage label. c) if a person claiming the baggage is unable to produce the baggage check and identify the baggage by means of a baggage identification tag, Carrier may deliver the baggage to such person on condition that he establishes to Carrier’s satisfaction his right thereto, and if required by Carrier ,such person shall furnish adequate security to indemnify Carrier for any loss, damage or expense which may be incurred by Carrier as a result of such delivery. d) acceptance of baggage by the bearer of the baggage check without written complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage.

10. Animals

a) Carriage of dogs, cats, domestic birds and other pets is subject to Carrier’s approval if such animals are properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit. Such carriage may be subject to additional conditions specified by Carrier, which are available on request. b) If accepted as baggage , the animal together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage for which the passenger shall pay the applicable rate. c) Guide dogs accompanying passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance, subject to the Carrier’s conditions. d) Acceptance of carriage of all animals is subject to the condition that the passenger assumes full responsibility for such animal and the necessary permits and certificates, or the like. Carrier shall not be liable for injury to or loss, delay, sickness or death of such animal in the event that it is refused entry into or passage through any country, state or territory (unless such damage has been caused by Carrier’s negligence) and the person carrying the animal must reimburse Carrier for any fines, costs, losses or liabilities imposed or incurred by Carrier as a result.

1. Schedules

The carrier shall make every effort to transport the passenger and his luggage within a reasonable time.

The times indicated on the ticket, in the schedules and in other documents are not guaranteed.

The Carrier may substitute other carriers or use other aircraft, without prior notice. Also, if necessary, it may change or delete a scale indicated on the ticket.

Schedules are subject to change without notice.

Carrier is not responsible for errors or omissions in schedules and other publications containing schedules. The carrier assumes no liability for flights in connection.

2. Delays, cancellation of flights, embarking refusal

In case of refusal of boarding, cancellation or delay of the flight, the passenger may benefit from the remedies provided by the Regulation (EC) no. 261/2004 establishing common rules regarding compensation and assistance of passengers in the event of refusal to board and cancellation or delayed flights and repealing Regulation (EEC) no. 295/91.

1. General If, on the part of Carrier or at the request of the passenger, carriage in accordance with the contract of carriage is not provided refund for an unused ticket or unused portion thereof shall be made by Carrier in accordance with the following paragraphs of this Article and pursuant to the relevant tariff regulations: a) Except as hereinafter provided for in this Article, Carrier shall be entitled to make refund either to the person named on the ticket, or to the person who has paid for the ticket, upon presentation of a satisfactory proof of such payment. b) If a ticket has been paid for by a person other than the passenger named in the ticket, and the ticket indicates that there is a restriction on refund, Carrier shall make a refund only to the person paying for the ticket or to that person’s order. c) Except in case of lost or stolen tickets, refunds will only be made on surrender to Carrier of the passenger coupon or passenger receipt and surrender of all unused flight coupons. d) A refund made to anyone presenting the passenger coupon or the passenger receipt and all unused flight coupons and holding himself out as a person to whom refund may be made under sub-paragraph a) or b) here above, shall be deemed a proper refund and shall discharge Carrier from any liability and from any further claim for refund.

2. Involuntary refunds If Carrier cancels a flight, fails to operate a flight reasonably according to schedule, fails to stop at a place to which the passenger is destined or ticketed to stopover, causes the passenger to miss a connecting flight on which the passenger holds a reservation, the amount of the refund shall be: a) If no portion of the ticket has been used, an amount equal to the fare paid; b) If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.

3. Voluntary refunds If the passenger wishes a refund of his or her ticket for reasons other than those set out in paragraph 2 of this Article, the amount of the refund shall be: a) if no portion of the ticket has been used, an amount equal to the fare paid, less any service charges or cancellation fees; b) if a portion of the ticket has been used, an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any service charges or cancellation fees.

4. Refund of lost or stolen tickets

If a ticket or portion thereof is lost or stolen, upon furnishing Carrier with satisfactory proof of the loss or theft and upon payment of an administration charge, refund will be made as soon as practicable, after expiry of the validity period of the ticket, on condition that: a) the lost or stolen ticket, or portion of it, has not been used, previously refunded or replaced; and b) the person to whom the refund is made undertakes, in such form as may be prescribed by Carrier, to repay Carrier the amount refunded in the event of fraud and to the extent that the lost or stolen ticket or portion thereof is used by any person or that refund thereof is made to any person in possession of the ticket.

5. Right to refuse refund a) Carrier is entitled to refuse a refund when application thereof is made later than six months after the expiry of the validity of the ticket; b) Carrier may refuse refund on a ticket which has been presented to Carrier or to Government officials of a country as evidence of intention to depart there from, unless it is established that the passenger has permission to remain in the country or that he will depart there from by another carrier or another means of transport.

6. Currency All refunds will be subject to Government laws, rules and regulations of the country in which the ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provisions, refunds will normally be made in the currency in which the ticket was paid for or in another currency, according to the Carrier’s regulations.

7. By whom ticket refundable a) Voluntary refunds will be made only by the carrier which originally issued the ticket or by its agent if so authorized. b) Involuntary refunds will be made only by the carrier which originally issued the ticket.

a) If, in Carrier’s reasonable opinion, passenger conducts himself aboard the aircraft so as to endanger the aircraft, or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with instruction of the crew, including, but not limited to wearing a protective mask throughout the flight in the current context of the COVID -19 pandemic.to smoking, alcohol or drug consumption, or behaves in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, Carrier may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Passenger may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.

b) For safety reasons, Carrier may forbid or limit operation aboard the aircraft of electronic equipment, including but not limited to cellular telephones, laptop computers, portable recorders, CD players, portable radios, electronic games or transmitting devices, radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

Passenger who do not comply with the above rules will be denied boarding or will be handed over to the authorities, without exception.

a) Carrier does not as a general rule maintain, operate or provide ground transfer services between airports or between airports and town centers. In cases where Carrier does provide or operate such ground transportation for its passengers these Conditions shall also apply thereto. Applicable charges for the use of transfer services operated by Carrier itself shall be payable by the passenger.

b) If Carrier makes arrangements for the passenger with any third party to provide any services other than carriage by air, or issues a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so Carrier acts only as the passenger’s agent. The terms and conditions of the third party service provider will apply.

1. General The passenger is responsible for obtaining all required travel documents and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which he transits. Carrier shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands and travel requirements, rules or instructions.

2. Travel documents The passenger shall present all exit, entry, health and other documents required by laws, regulations, orders, demands or other requirements of the countries concerned and permit Carrier to take and retain copies thereof or otherwise to retain the data contained in the relevant documents. Carrier reserves the right to refuse carriage of any passenger whose travel documents are not complete. Carrier is not liable to the passenger’s failure to comply with the requirements of these Conditions of Carriage.

3. Refusal of entry The passenger will be responsible to pay the applicable fare whenever Carrier, or Government order, is required to return a passenger to his place of departure or elsewhere, owing to the passenger’s inadmissibility into a country, whether of transit or of destination. Carrier may apply to the payment of such fare any funds paid to Carrier for unused carriage, or any funds of the passenger in the possession of Carrier. The fare collected for carriage to the point of refusal or denied entry will not be refunded by Carrier.

4. Passenger responsible for fines, detention costs, etc. If Carrier is required to pay or deposit any fine or penalty or to incur any expenditure by reason of passenger’s failure to comply with laws, regulations, orders, demands or other travel requirements or to produce the required documents, the passenger shall on demand reimburse to Carrier any amount so paid or deposited and any expenditure so incurred. Carrier may use towards such expenditure any funds paid to Carrier for unused carriage or any funds of the passenger in the possession of Carrier.

5. Customs inspection If required, the passenger shall attend inspection of his baggage, delayed and/or undelayed and checked and/or unchecked, by Customs and/or other Government officials. Carrier is not liable to the passenger for any loss or damage suffered by the passenger through failure to comply with this requirement.

6. Security inspection Passenger shall submit to any security control by Government or airport officials or by Carrier.

7. Government regulations Carrier is not liable if it determines that what it understands or may reasonably understand to be applicable law, Government regulation, demand, order or requirement, requires that it refuses and it does refuse to carry a passenger.

Carriage to be performed by several successive carriers under one ticket, or under a ticket and any conjunction ticket issued in connection therewith is regarded as a single operation for purposes of determine the application of the Convention to the transportation, it being understood that each Carrier is responsible only for the carriage it is performing on its own.

1.General Carriage under these Conditions of Carriage is subject to the rules and limitations relating to liability established by the Convention, to the extent that the rules and limitations established by the Convention shall not apply if the carriage is domestic carriage. Furthermore, Carrier’s liability in case of an accident occurred during international carriage is subject to the provisions of the European Union Council Regulation (EEC) No.2027/1997. Domestic carriage is subject to these Conditions of Carriage and to applicable rules and regulations in force in the State of Romania as well as to Romanian laws. To the extent that the foregoing is not in conflict with the contents of these Conditions of Carriage and whether or not the Convention applies: a) Carrier is not liable for any damages arising out from Carrier’s compliance with any applicable laws, regulations, orders, demands or requirements imposed by any governmental body. b) Carrier is not liable for any damages arising out from passenger(s) non-compliance with any applicable laws, regulations, orders, demands or requirements imposed by any governmental body. c) Liability of Carrier is limited only for damages occurred during carriage on flights or flight segments where Carrier’s designator code appears in the carrier box of the ticket issued for that flight or flight segment. A Carrier issuing a ticket or checking baggage for the flights of another carrier does so only as agent for such another carrier. With respect to checked baggage, the passenger has the right of action against the issuing carrier or any other carrier who performed the carriage during which the damage occurred. Carrier is not liable for damage to unchecked baggage, unless such damage is caused by the Carrier’s gross negligence, as proven by passenger. d) Liability of Carrier is limited only to the amount of proven compensatory damages. In no event the Carrier is liable for indirect,incidental or consequential damages. e) Liability of Carrier for any damages will be reduced by any negligence on part of passenger which causes or contributes to such damage in accordance with applicable laws. Nothing contained herein shall affect the rights of Carrier in respect of claims made by, or on behalf of, or in respect of a person whose willful misconduct caused damages to a passenger or his baggage. f) Any exclusion or limitation of liability of Carrier under these Conditions of Carriage or applicable laws shall apply also to the agents, servants, employees and representatives of the Carrier, as well to any person whose aircraft is used by the Carrier and to agents, servants, employees and representatives of such person. The aggregate amount recoverable from Carrier, its agents, servants, employees, representatives and persons mentioned in this paragraph shall not exceed the amount of Carrier’s limit of liability. g) Unless otherwise expressly stated, nothing herein contained shall waive any exclusion or limitation of liability of Carrier under the Convention or applicable laws. h) Notwithstanding the provisions of these Conditions of Carriage, if the carriage hereunder is performed by auto vehicles on public roads on Romanian territory, the Carrier’s liability for passenger’s death or injury is limited in any case to maximum USD 20,000 per passenger and USD 400 per passenger for baggage.

2. Liability for personal injury and death

2.1. The following provisions apply to international carriage only: a) In the event of an accident occurred during international carriage , Carrier’s limitation of liability as of Article 22(1) of the Convention, will not be invoked in case of death or personal injury of passengers within the meaning of Article 17 of the Convention. Carrier shall not be liable for any such damage sustained if: – the death, wounding or any other bodily injury resulted from the state of health, physical or mental, of the passenger (such as, but not limited to pregnant women, persons with visible or declared physical or mental handicap, persons complaining for an inadequate state of health or for worsening the state of health at the embarking time, etc.); – the damage has been caused or contributed to by the negligence or other wrongful act or omission of the passenger; – Carrier has taken all necessary measure, to avoid the damage or it was impossible for Carrier to take such measures, under Article 20 of the Convention. b) With respect to any claim arising out of death or personal injury within the meaning of Article 17 of the Convention, Carrier shall not avoid itself of any defense under Article 20 of the Convention with respect to such portion of a claim which does not exceed SDR 100,000* (One Hundred Thousand) per passenger. c) In case of death or personal injury suffered by a passenger in the event of an accident during the performance of international carriage, which carriage includes, namely the period while on board the aircraft and any of the operations of embarking or disembarking as defined in the Convention, the Carrier will, within fifteen days after the identity of the natural person entitled to compensation has been established, make advance payments to the person entitled to compensation, if so desired by the person, in order to meet immediate economic needs, in proportion of the hardship suffered. In the event of death, such advance payment shall be in amount of SDR 15,000 (Fifteen Thousand) per passenger. Any advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of Carrier’s air carrier liability. However, the advance payment must be returned to Carrier should it be subsequent proved that the deceased or injured passenger caused or contributed by negligence or other wrongful act or omission to their own death or injury , that the person(s) receiving the advance payment caused or contributed by negligence or other wrongful act or omission to such death or injury , or that the person(s) receiving the advance payment was not the person(s) entitled to such compensation.

2.2. The following provisions apply to domestic carriage only: In the event of an accident during domestic carriage, Carrier’s liability for death or personal injury is limited in any and all cases to approximately USD 10,000 (Ten Thousand) or USD 20,000 (Twenty Thousand).

2.3. The following provisions apply to both international and domestic carriage, in addition and in completion of provisions of article 3.1. and article 3.2. above: a) Except as otherwise provided hereof, Carrier reserves all defenses available under the Convention or under other applicable laws or regulations to any such claim. Carrier reserves all rights of recourse/regress against any third party , including but not limited to rights of contribution and indemnity. b) The Carrier shall compensate the passenger for recoverable compensatory damages only and for the portion in excess of any payment received from any public social insurance or similar bodies. c) Carrier is not liable for any illness , injury or disability , including death , or for the aggravation of condition of passengers whose age , mental or physical condition is such as to involve any hazard or risk to themselves during the Carriage.

3. Liability for baggage a) The carrier is not responsible for any damage to objects that are not permitted in the registered baggage and fragile or perishable articles, items having a special value such as money, jewellery, computers, personal electronic equipments, medications, silverware, precious metals, securities, guarantees or other valuables, keys, business documents, passports and other identification documents or samples that are included in registered baggage, with or without the knowledge of the carrier. b )Except in the case of an action or omission of the carrier, intended to cause damages or by negligence, and aware that it would be likely to cause such damages, the carrier’s liability for damages caused to the checked baggage is EUR 20 (twenty) per kilogram, according to travel documents. In case of presenting additional documentation (receipts, proof of purchase of luggage items) the maximum compensation that can be paid is 1000DST * / passenger, unless a higher value is declared in advance by the passenger and all the corresponding additional taxes have been paid by the latter, in accordance with the carrier’s rates. In this case, the carrier’s liability for damages caused to the registered luggage will be limited to that declared value.

• Starting with 28.12.2024 the amount provided in point 3.b) becomes 1519DST

c) Carrier is not liable for any damages to passenger or to passenger’s baggage caused by property contained in such baggage. Any passenger whose property causes damage to another passenger or his baggage or to any property of Carrier or to any property operated by Carrier shall indemnify Carrier for all losses and expenses of any nature incurred by Carrier as result thereof, according to Romanian law. d) In the event of delivery to passenger of a part but not all of checked baggage or in case of damages to a part but not all of his checked baggage, Carrier’s liability will be reduced proportionally on basis of baggage weight, regardless the value of such part of checked baggage. In the event that weight of the passenger baggage is not recorded on the baggage check, then the weight of such checked baggage will be automatically presumed that it does not exceed the applicable free baggage allowance corresponding to the class of carriage concerned. e) Carrier is not liable for any damages to unchecked baggage unless the passenger proves that damages have been caused by Carrier’s gross negligence. If such gross negligence is proven, liability of Carrier for unchecked baggage is limited to the sum of USD 200 (Two Hundred) per passenger in case of international carriage. For carriage performed wholly within U.S. points, Federal rules require any limit on carrier’s baggage liability to be at least USD 1250 (One Thousand Two Hundred Fifty) per passenger. f) If the registered baggage that were damaged during the air transport, for which has been performed an act of observation before leaving the restricted area of ​​customs / baggage strips of the airport of destination and has been sent a written complaint under the provisions of the Montreal Convention art. 31 points 1-4, the compensation will be given depending on the type of baggage, degree of damage and the calculated wear of it.

The wear of it is calculated as follows:

In the first year of use: the wear represents 20% of the acquisition value, according to the receipt of purchase.

Starting with the second year, to the wear value is added 10% per year, up to the ninth year of use.

g) The carrier is not liable for superficial damages arising from the normal handling of registered handed over luggage, such as: – loss / destruction of pulling / security straps – cuts and minor scratches, lint – damages caused by over loaded luggage – damages caused by the security control – loss / damage to elements attached to the luggage that were not provided by the manufacturer and do not affect the normal subsequent use of the luggage (padlock, name tags, straps, covers, etc.)

4. Liability as a result of failure to provide carriage In other events than force major or as referred to in Article 8 of these Conditions of Carriage, the liability of Carrier for damages resulting from its failure to provide carriage, attributable to causes for which it is responsible, is limited to reimbursement of reasonable expenses of the passenger for accommodation, meals, communication and ground transportation to and from the airport up to the time when Carrier is able to provide transportation either on its own services or on the services of another carrier.

*Effective 30 of December 2009 the amounts provided by par. 2.1.b) and 3.b) will become SDR 113,100 (One Hundred Thirteen Thousend One Hundred) and, respectively, SDR 1,131.

1.If the luggage is damaged is delayed or lost, the passenger must make a written complaint to the carrier as soon as possible.

In case of damaging a registered luggage, the passenger must file the complaint within 7 days from the date the luggage was made available to him/her.

In case of lost checked baggage, the passenger must make the complaint within twenty-one days from the date the baggage is considered lost.

The claim will be formulated in writing and submitted or sent within the above terms.

2. In the event of incidents that entitle the passenger to the payment of compensations or compensations, in addition to those related to luggage, the complaint addressed to the carrier shall be filed within 3 years from the date of birth of the right to compensation or compensation or within another term provided by the regulations. international incidents.

3. The passenger may bring an action for damages caused in case of death or injury of passengers and delay, damage or loss of luggage. The legal action must be filed within 2 years since the date the aircraft has arrived or should have arrived, according to Montreal Convention. The same term is incident for the damages caused as a result of the refusal to embark, the delay or cancellation of the flight in cases where the provisions of Regulation (EC) no. 261/2004 establishing common rules regarding compensation and assistance for passengers in the event of refusal to board and cancellation or delayed flights and repealing Regulation (EEC) no. 295/91 are applied.

The passenger who has not filed a complaint regarding damaged / delayed / lost luggage, in accordance with the provisions of the transport contract, in accordance with the Montreal Convention or, as the case may be, the Regulation (EC) no. 889/2002 of the European Parliament and of the Council of 13 May 2002 amending the Council Regulation (EC) no. 2027/97 regarding the liability of air carriers in the event of accidents, will not be able to take legal action against the carrier.

4. The passenger may initiate an action for damages caused by the refusal to embark, delay or cancellation of the flight, according to Regulation (EC) no. 261/2004 establishing common rules regarding compensation and assistance for passengers in the event of refusal to board and cancellation or delayed flights and repealing Regulation (EEC) no. 295/91, within the term provided by the rules of each Member State regarding the issue of extinguishing prescription.

No agent, employee or representative of Carrier has authority to alter, modify or waive any provision of these Conditions of Carriage.

The title of each Article and paragraph of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.

Pursuant to art. 11 of Regulation (EC) no. 211/2005 of the European Parliament and the Council of 14 December 2005, the contracted transporter shall inform the passenger about the identity of the carrier which operates the flight.

This notice summarizes the liability rules applied by TARM pursuant to Community legislation and the Montreal Convention.

Compensation in case of death or injury

There is no financial limit for liabilities in case of passenger injury or death. For damages up to 113,100 DEG (approximately 132,330 euro), the air carrier cannot appeal the claims. In case of higher amounts, the air carrier may appeal a claim only by proving that it was not negligent or otherwise at fault.

Advance payments

In case of passenger injury or death, the air carrier shall pay, within 15 days from the identification of the person entitled to compensation, an advance to cover immediate financial needs. In case of death, this advance shall be not less than 16,000 DEG (approximately 18,720 euro).

Passenger delay

In case the passenger is delayed, the air carrier shall be liable for damages unless it took all reasonable measures to avoid the damage or it was impossible to take such measure. The liability in case of passenger delay is limited to an amount of 4,694 DEG (approximately 5492 euro).

Întârzierea bagajului

In case of luggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for luggage delay is limited to 1,131 DEG (approximately 1324 euro).

Destruction, loss or damage to luggage

The air carrier is liable for destruction, loss or damage to luggage up to an amount of 1131 DEG (approximately 1324 euro). In the case of checked luggage, it is liable even if not at fault, execpt cases when the luggage was already defective. In the case of unchecked luggage, the carrier is liable only for damages from its fault.

Upper limits for luggage

The passenger can benefit from a higher liability limit by submitting a special declaration at the latest at check-in time, and by paying a supplementary fee.

Baggage complaints

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay, within 21 days; in both cases, the relevant date is the date when the babbage was placed at the passenger’s disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either carrier. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for complaints

Any court complaint must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.

The law applicable to the contract of air passenger transport

The law applicable to the air passenger transport contract is the Romanian law, respectively the law of the country where the air carrier TAROM has its headquarters.