Article 10: Schedules, delays, cancellation of flights
Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract.
Carrier may, without notice, substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity.
Schedules are subject to change without notice. Carrier will not be liable for errors or omissions in timetables or other publications of schedules and assumes no responsibility of making connections.
2. Cancellation, rerouting, delays
a) In case of circumstances beyond its control (including but not limited to meteorological conditions, force major cases, government orders or others) Carrier may without notice cancel or delay a flight or previously confirmed space. If due to such circumstances Carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination place, or causes the passenger to miss a connecting flight on which the passenger holds a reservation, Carrier shall, at the passenger's option, either:
i) carry the passenger, at the earliest opportunity, on another of its scheduled services on which space is available, without additional charge, and when necessary, extend the validity of his ticket, or
ii) reroute the passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation without additional charges. If the fare and charges for the revised routing are lower than the refund value of the ticket or applicable portion thereof, Carrier shall refund the difference, or
iii) make a refund, in accordance with the provisions of Article 11.
b) Upon the occurrence of any of the events set out in paragraph 2a) of this Article and except as otherwise provided for by the Convention or the (European) law in force, the options outlined in sub-paragraphs i-iii) here above, are the sole and exclusive remedies the Carrier is obliged to offer the Passenger.
3. Denied boarding by overbooking
Unless other remedies have been provided by the Carrier to the passenger as here above stated, if Carrier is unable to provide previously confirmed space, it shall operate compensation to that passengers denied boarding in accordance with applicable law and Carrier's denied boarding compensation policy.