Artículo 6: Reservas
1. Condiciones de las reservas
a) Las reservas se realizan por el transportista o por sus agentes autorizados. La confirmación de las reservas se hará en función de los asientos disponibles. A demanda del pasajero, el transportista le proveerá la confirmación escrita de la reserva.
b) Ciertas tasas pueden limitar o anular el derecho del pasajero de cambiar o cancelar la reserva hecha.
2. Plazo para la emisión del billete
El transportista puede cancelar la reserva sin información previa, si el pasajero no pagó el billete dentro del plazo especificado por el transportista o por su agente autorizado.
3. Datos personales del pasajero
El pasajero admite que proporcionó al transportista sus datos personales, con el propósito de efectuar las reservas, de emitir un billete, de obtener servicios adicionales, de facilitar los trámites a la frontera y de asegurar el acceso de los organismos gubernamentales a estos datos.
A este respecto, el pasajero autoriza al transportista la retención de estos datos y su transmisión a los organismos propios, a los agentes autorizados, a los proveedores de servicios adicionales o a las autoridades gubernamentales, sin importar el país donde tienen su sede.
4. Reservar un asiento por adelantado
4.1. La selección del asiento por adelantado es disponible para los vuelos operados por TAROM, con posibilidad de escoger una determinada categoría de asientos (pasillo, ventana o silla en medio, silla con espacio adicional para los pies o silla a la salida de emergencia). La reserva de asientos por adelantado (de pago) no es obligatoria y es válida solo para vuelos operados por aviones TAROM.
4.2. En el momento del check-in o cuando se utiliza el servicio de "Check-in en línea", es posible solicitar un lugar determinado, distinto del asignado automáticamente, solo si ese lugar todavía está disponible. La aerolínea hará todos los esfuerzos razonables para cumplir con los requisitos de asignación de asientos, pero no puede garantizar la asignación de un asiento en particular, incluso si se confirma la Reserva para ese asiento. Además, no se garantiza el número del lugar comprado, sino solo la categoría seleccionada (ventana, pasillo, salida de emergencia o lugar con espacio adicional para pies)
4.3. El transportista se reserva el derecho de cambiar la asignación de asientos en cualquier momento, incluso después del embarque, por razones de funcionamiento, seguridad o protección, o por razones de fuerza mayor. Si se ha pagado la reserva anticipada de un asiento determinado y se ha cancelado el vuelo, o se ha cambiado la tarifa a una para la que la reserva anticipada del asiento es gratuita o el asiento seleccionado se ha reubicado en otra categoría de asientos por razones de seguridad u operativos, el transportista reembolsará el costo de la categoría de asiento pagado. El transportista no reembolsará el monto pagado por la reserva del asiento por adelantado si el pasajero modifica o cancela el viaje por su propia iniciativa, si el pasajero fue promovido voluntariamente pagando una tarifa especial en el aeropuerto o involuntariamente en la cabina "Business" o si el pasajero proporcionó información incorrecta sobre su capacidad para utilizar un lugar en la salida de emergencia.
5. Reconfirmación de las reservas
a) El transportista informará al pasajero si es necesaria la reconfirmación de la reserva para un vuelo en continuación o de vuelta y las condiciones bajo las que se efectuará (plazo, modo). Si el transportista solicita al pasajero la reconfirmación de su reserva, no observar esta disposición autoriza al transportista la cancelación de una reserva que no haya sido reconfirmada.
Si el pasajero informa al transportista sobre su intención de viajar, bajo la reserva de la disponibilidad de asientos para el respectivo vuelo, el transportista volverá a validar las reservas y asegurará el viaje del pasajero. Si no hay asientos disponibles para el respectivo vuelo, el transportista hará esfuerzos razonables para transportar el pasajero hasta el punto de escala o el de destino.
b) El pasajero tiene la obligación de averiguar las demandas de reconfirmación de cualquier transportista que asegura su viaje. Si se le solicita, el pasajero volverá a confirmar su reserva al transportista cuyo código se encuentra en el vuelo listado en su billete.
6. Cancelación de las reservas hecha por el transportista
Cuando el pasajero no se presenta para un vuelo, sin avisar previamente al transportista, éste puede cancelar las reservas para los vuelos de continuación o de vuelta. Sin embargo, si el pasajero notifica previamente, el transportista no puede cancelar la reserva para los vuelos de continuación.
Conditions applicable to the additional services offered by TAROM
I. Conditions for the "Time to Think" service
With “Time to Think” (TTT), you can select a flight option by locking the fare for 48 hours from the time of booking. Be sure to read the conditions.
1. Application
1.1. During an online booking, "Time to Think" (TTT) can be purchased for the selected flight and the booking is keep for 48 hours from the time of booking.
1.2. During the “Time to Think” (TTT) period, the fare at the time of booking will be reserved, including the fare conditions.
1.3. The “Time to Think” (TTT) fare is charged before the ticket is issued and is collected in addition to the ticket price.
1.4. After purchasing the “Time to Think” (TTT) service, the booking confirmation with the time by which payment can be made will be sent to the e-mail address that was provided in the contact information in the online booking flow. The booking is “on hold” and to confirm your booking, follow the link in the email and make your payment online.
1.5 Once the “Time to Think” (TTT) period has expired and the ticket has not been paid for within this time, the booking will be automatically cancelled.
1.6. The child discount does not apply to the “Time to Think” (TTT) fare, also infants (children under two years old) are exempt from paying this option.
1.7. “Time to Think” (TTT) is only available on flights marketed and operated by TAROM.
2.Refunds
2.1 Time to Think (TTT) option is non-refundable. An option is strictly personal and non-transferable.
II. Conditions for the "ONBOARD MENU" service
On all its scheduled flights, TAROM offers the option of ordering in advance your preferred menu from a varied selection.
1. Application
1.1. Passengers with a Business cabin ticket benefit from a special catering service included and a selection of premium beverages and can select their preferred menu in advance.
1.2. Passengers with Economy class tickets have the possibility to order and select in advance their preferred menu, for a fee.
1.3. By selecting a menu, you declare that all information provided by you is correct and that the reservation is made for you or for another person on whose behalf you are entitled to act and who also meets the requirements.
1.4. The desired option can be selected both during the booking process and after the booking has been completed, either via MMB - My Booking or via the Call Center or via another TAROM agency or travel agency, no later than 24 hours before the departure time of the booked flight.
1.5. Hot meals are available on flights of more than 70 minutes, operated by any type of aircraft, except ATR.
1.6. A list of ingredients for each menu is provided with the utmost care. However, TAROM is not responsible for any consequences resulting from intolerance or allergies to any food ingredient.
1.7. The photographs shown are for illustrative purposes only, the appearance of the food may differ from that in the picture.
1.87. TAROM reserves the right to make changes depending on the type of aircraft or other factors.
1.9. The child discount does not apply to “Onboard Menu” service.
1.10. Menus are only available on flights operated by TAROM.
2. Refund
2.1. The purchase of “Onboard Menu” service is non-refundable.
If you voluntarily change your flight date or route, you will be able to select the same menu you previously purchased without paying extra, if the same menu is available.
If you wish to pre-order a menu other than the one previously purchased and the price is higher, the fare difference will be charged, and if the new price is lower, the difference will not be refunded.
These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.
2.2. No refund will be given for a pre-ordered menu, even if you are upgraded to the Business cabin, involuntarily or voluntarily by paying the airport upgrade tax on an EMD, and the menu will be delivered on board, regardless of whether or not you also receive a free Business menu.
2.3. These services are only refundable in the following 2 situations:
2.3.1. The Company is unable to provide you with the paid menu, for technical, operational reasons, due to aircraft changes, overbooking, and involuntary rerouting on another airline or any other reasons not determined/generated by you.
2.3.2. You request a voluntary reissue of your ticket at a business class fare (where meals are free) and the reissue transaction is made more than 8 hours before the scheduled time of that flight (in which case the EMD coupon for that flight may be refunded).
III. Conditions for the "ADVANCE SEAT RESERVATION" service
You can book seats in advance (Standard or Preferred) on all flights marketed and operated by TAROM under the following conditions:
- Seat selection is subject to availability at the time of request; some seats may not be offered for selection for operational and safety reasons;
- “Advance seat reservation” is available 48 hours prior to departure, both when purchasing the ticket and afterwards, either via MMB - My Booking or via the Call Center or via another TAROM agency or travel agency.
1. Application
1.1. "Advance seat reservation" is the option to choose a seat with certain characteristic (aisle, window or middle seat, seat with extra legroom or a seat at the emergency exit), either for a fee or free of charge, depending on the fare purchased.
1.2. TAROM makes every effort to honor the advance reservation of the seat purchased, but cannot guarantee a seat with a specific number, even if your reservation is confirmed for that seat, but only guarantees for the selected characteristic (window, aisle, emergency exit or extra legroom).
1.3. TAROM reserves the right to assign or reallocate seats at any time, even after boarding the aircraft, for operational, safety or security reasons.
1.4. 'Preferred seat' means a seat in Economy Class with extra legroom or at emergency exit characteristic; the seats with extra legroom characteristic does not always offer extra comfort, this characteristic may includes regular seats, which are the most requested for reservation.
1.5. "Standard seat" means a regular seat in Economy Class, window or aisle, which can be reserved in advance, 48 hours before departure, either for a fee or free of charge, depending on the fare purchased.
1.6. The child discount does not apply to the 'Advance Seat Reservation' service.
1.7. Passengers travelling with children or infants, if they do not choose seats in advance and do not check in online, will benefit, subject to availability, from a group seat allocation, which will be made before check-in formalities open at the airport.
1.8. Passengers travelling in wheelchairs or with limbs in plaster casts, unaccompanied minors, visually or hearing impaired passengers, passengers travelling with a musical instrument or with assistance dog (guide dog), or those who have purchased an additional seat for comfort, passengers travelling on stretchers or oxygen will be entitled to free seat reservation in advance, irrespective of the fare purchased, provided they inform the travel agent that they fall into the above category and it is recommended that the seat reservation be made at the same time as the ticket is issued.
1.9. When choosing an emergency exit seat, you must meet all eligibility criteria:
- Be over 18 years of age;
- Be physically and mentally fit to assist in the rapid evacuation of the aircraft in the event of an emergency;
- You must not be a disabled passenger or a passenger with reduced mobility;
- You are not pregnant;
- Do not use oxygen, either from your own breathing devices or from those provided by the company;
- Do not be overweight (with the need for a seat belt extension);
- Do not travel with animals in the cabin or with SVAN (Assistance dogs);
- Do not travel with infants or children;
- Do not be an unaccompanied minor;
- Not to have requested EXST (extra seat for comfort) or do not travel with a musical instrument;
- Be able to understand the instructions given by the crew in Romanian or English;
2. Refund
2.1. The "Advance Seat Reservation" service is non-refundable.
If you voluntarily change your flight date or route, you will be able to select the same seat characteristic (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) that you previously purchased, without additional payment, if the same characteristic is available.
If you wish to book a characteristic other than the one previously purchased and the price is higher, the difference in fare will be charged, and if the new price is lower, the difference will not be refunded.
These changes cannot be processed online, you will need to contact any TAROM agency or your travel agency.
2.2. No refund will be given for a seat purchased in advance, even if you are upgraded to Business cabin, involuntarily (in case of an overbooking in Economy cabin) or voluntarily by paying the airport upgrade tax on an EMD.
2.3. No refund will be given for the seat purchased in advance if you do not meet the eligibility conditions for emergency exit seats specified above (point 1.9.), in which case the seat will be exchanged for another seat for which you are eligible.
2.4. This service is reimbursable only in the following 2 situations:
2.4.1 The Company is unable to offer you the seat with the characteristic for which you paid (aisle, window or middle seat, seat with extra legroom or an emergency exit seat) for technical, operational, safety, security, aircraft or configuration change, overbooking, involuntary re-routing to another airline or any other reason not determined/generated by you.
2.4.2. Request a voluntary reissue of the ticket at a fare for which seats are not chargeable.