Online booking assistance

Find out the way to pay for and receive your ticket.

• How do I pay for the ticket?
• How can I receive my ticket?
• Are e-tickets available?

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Have you changed your mind? Has something showed up? Find out what you can do in such cases.

• I would like to make an online booking for an unaccompanied minor; what are the necessary formalities?
• I booked a flight but I can no longer travel. Whom can I contact to have the ticket cancelled and have a refund?

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You may also need technical assistance to book a flight online.

• Is my personal and credit card information secured?
• What is encryption? How can encryption protect the information?
• My browser does not seem to work with your application. What is wrong?

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