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Home Passenger Information Assistance Suggestions and complaints

Suggestions and complaints

Your opinion is important to us

Please send us your suggestions, referrals or complaints using the contact form below:

Flight complaints

Baggage complaints

Check-in complaints


You can also send referrals, suggestions or complaints by post to the following address:

TAROM Customer Relations

Address: Calea Bucurestilor nr. 224 FOtopeni, Ilfov County Romania

We assure you that we will do our best efforts to provide you with a proper and efficient solution to the issues brought to our attention.

! In case you wish to change or cancel your booking or you have any question about your booking, please contact us at:

or by phone (Monday – Sunday: 08:00 – 22:00) at the following numbers: