Revisions List

Cap. 4:

• New departure points ( ATH and SKG ) have been added in the departure cities list; NYC was removed.

Cap. 4:

• New departure points and new TAROM agencies eligible for online bookings have been added: BCM, SCV, BEY, DXB, LCA, PRG, ROM.
• The possibility that Victoria agency to issue tickets for online bookings according to the ticketing instructions (para 5 and 7) has been added. A note mentioning the countries exempt from mail delivery was added. A note mentioning the countries exempt from mail delivery was added.

Cap. 5:

• The principle of sending the bookings to AX queue (and its exceptions) was rewritten.
• Mandatory same-day ticketing was mentioned, in order to avoid currecny exchange differences.
• Contacting the passenger when a schedule change occurs is from now on mandatory.

Cap. 7:

• Point #6 – it becomes mandatory to introduce the booked ticket in the sales balance of that particular point of ticketing, also the elements that must be written in the sales report-payment, card type/card no., etc.
• Point #11 – it becomes mandatory for an agent to create an SSR with the issued ticket series
• Point #11.2 – only for Bucharest-based agencies- it became mandatory to assume the responsibility (ownership) by the issuing agency.
• Point #12 – it became mandatory to attach the accounting coupon and the PNR copy with the fare construction from AMADEUS to the sales balance
• Point 14 containing the upgrade rules for a ticket already purchased online was introduced.
• Point 15 was also introduced ; it settles the tax invoice issuing procedure for an online booking.
• Point 16 was introduced ; it settles the situation when a passenger does not collect the ticket purchased online.

Chap. 1 – Online booking:

• It becomes mandatory to book with 5 days in advance when paying off-line for an online booking.
• Due to the new online booking service improvement (no online profile stored on AMADEUS servers) chapter 2 was eliminated.

Chap. 2 – Payment method:

• Chapter 2 was completely rewritten; it now reflects both methods of payment for online bookings: online and off-line.
• The ‘expired ADVP’ situation, following the next 24 hours from online booking(s) and before off-line payment, was settled.

Chap. 3 – Ticket delivery method:

• The chapter was completed considering the case of an off-line payment

Chap. 4 – Tickets issuing

• New tickets issuing procedure was established, for both online and off-line payments
• New service fee collection procedure was established, in case of an off-line payment at TAROM agency.
• New ticket delivery particular situations were added, to reflect ticket issuing at an agency different from the one located in the departure point, for online bookings paid off-line.
• ATH, SKG and WAW as departure points bookable online were removed from the main quick search form.

Chap. 6 -Ticketing instructions

• New changes were introduced, to reflect the migration to AMADEUS as system user.

Chap. 7 – Support

• The support for tariffs, taxes and ticketing will be provided by The Fares, Reglementations and Support Department within RO.

Chap. 8 – Varia

• Starting with the 01st of September 2005 no 5% discount will be applied for all Internet sales on flights starting in Germany, Italy, Spain, UK, Republic of Moldova..