TAROM AIRLINE is using an automatic flight firming process – Amadeus Revenue Integrity.
The TAROM flight firming policy is applied on all markets.
The flight firming application is a collection of highly configurable revenue integrity processes designed to cleanse inventory. The main processes are checks for and action: PNRs to setting and enforcing ticketing time limits, PNRs with duplicate and/or fictitious ticket numbers, PNRs with suspected fictitious names, duplicate PNRS, duplicate segments, PNRs booked in improper classes, NoShow passengers, etc.
Electronic tickets only, are accepted. The ticket number have to appear on the face of the PNR in Amadeus as follows, according to the GDS originating the PN
– Originated from AMADEUS on FA lines
– Originated from GALILEO / SABRE / WORLDSPAN / APOLLO on SSR TKNE lines
In case of a ticket already issued, but for some reason the FA lines disappeared from the face of the PNR, the valid ticket number have to be manually re-included in the PNR, as follows:
FHE PAX 172-1234567890-91/C1-3//S2-4/P1,3
If there is not a perfect match with the itinerary and ETKTs, the FHE line is not accepted by the system.
The following tickets type are prohibited for BSP/ARC: TKNA/TKNM/FA PT/FHA/FHM .
Attention: The E-ticket numbers must cover all flight segments and all names in the PNR.
All PNRs with « previous TKT use » mention in the PNR, will be treated as fictitious TKT NBRs and will be automatically cancelled with no advance notice.
All PNRs have to contain the complete name of the passenger, meaning family name / given name title ( title has to be preceded by a space, otherwise a warning message will be automatically included in the PNR „Check name”. The sales agent has to correct the name of the passenger or the PNR may be automatically cancelled with no advance notice.
General RO Flight firming rules (TTLs)
PNR – passenger name record
TTL – time limit for ticket issuance
PTD – prior time departure
AR – after segment confirmation
H – Hours
PTD 0 starts from departure to 23h59 before departure
PTD 1 starts from24h to 24h + 23h59
1. General TTLs for international flights
|
Booking class |
Period (days/hours PTD) |
TTL |
|
J/C/D/I
|
25 à 10 – 24 6 – 9 1 – 5 0 |
7 days AR 3 days AR 2 days AR 1 day AR Same time with reservation
|
|
Y/B/M/L
|
46 à 24 – 45 6 – 23 1 – 5 0 |
10 days AR 5 days AR 2 days AR 1 day AR Same time with reservation
|
|
U/K
|
46 à 24 – 45 10 – 23 6 – 9 1 – 5 0 |
7 days AR 5 days AR 3 days AR 2 days AR 1 day AR Same time with reservation
|
|
Q/H/R |
46 à 24 – 45 10 – 23 6 – 9 1 – 5 0 |
5 days AR 4 days AR 3 days AR 2 days AR 1 day AR Same time with reservation
|
|
N/A/F |
14 à 6 – 13 1 – 5 0 |
3 days AR 2 days AR 1 day AR Same time with reservation
|
|
T/V/S/E
|
2 à 1 0 |
24H AR Same day with reservation Same time with reservation |
|
W
|
1à 0 |
Same day with reservation Same time with reservation
|
2. General TTLs for international flights
|
Booking class |
Period (days PTD) |
TTL |
|
Y/B
|
46 à 24 – 45 10 – 23 4 – 9 1 – 3 0 |
7 days AR 5 days AR 3 days AR 2 days AR 1 day AR Same time with reservation
|
|
M/L
|
46 à 24 – 45 10 – 23 1 – 9 0 |
5 days AR 3 days AR 2 days AR 1 day AR Same time with reservation
|
|
U/K/Q/R/N
|
46 à 24 – 45 1 – 23 0 |
4 days AR 3 days AR 1 day AR Same time with reservation
|
|
A/F/S/E/W
|
1à 0 |
Same day with reservation Same time with reservation
|
The sales agents will always be alerted by an OPC line in the PNR, informing about TTLThe tickets have to be issued before TTL will expire. At OPC TL expiration automatic cancellation will take place.
The OPC TL or maual TL in specific cases, is applied on any day of the week ( Monday-Sunday).
Automatic OPC TL is not guaranteed.
TAROM reserves the right to change OPC TL in special cases. The sales agent will be informed accordingly and he has to comply with the most restrictive one.
The sales agents have to comply with OPC TL included in the PNR and fare note restrictions, taking action according to the most restrictive condition ( OPC TL, , Last ticketing date, etc.)
On some routes/flights/classes of reservation/ special fares/ code share flights/ etc, specific OPC TL rules may be applied according to TAROM Airline policy.
In case of a voided/refunded ticket, the sales agent has to cancel the coresponding itinerary also, otherwise RO ADM policy may apply.
The bookings made inside 24 hours before flight departure have to be ticketed on the same time with reservation. These bookings will be automatically cancelled with no advance notice, in case no valid tickets are observed on the face of the PNRs.
In case of duplicate segments, a time limit for clarification and ticketing is inserted in the PNR, At deadline one segment is kept and other duplicates are cancelled. It is not recommended to book duplicate segments, loosing a confirmed seat beeing the responsibility of the sales agents, entirely.
In case of duplicate/multiple bookings, one PNR will be kept and the other/others will be automatically cancelled according to RO policy.
It is recommended for the sales agents to be sure no booking is made by the passenger with another agency. Loosing of a confirmed seat will be the responsibility of the sales agents, entirely.
In case of NOSHOW, all downline segments following the NOSHOW segment, are automatically cancelled.